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FAQs

Will there be changes to the Natural Balance brand now that it is merging with Del Monte Foods?

Will this merger impact where I can buy NB for my pet?

Natural Balance is known for its safety testing. Will Del Monte continue to test for the nine contaminants?

Do you offer a Frequent Buyer Program?

What is your 100% Satisfaction Guarantee?

Why is Taurine in your dog food? Isn't it just for cats?

Why does my kibble vary in color?

What do you mean when you say your foods are 'naturally preserved with mixed tocopherols, source of Vitamin E'?

How is your food for All Life Stages? How do you know puppies are getting what they need?

How much food should I feed to my puppy?


Will there be changes to the Natural Balance brand now that it is merging with Del Monte Foods?

You can feel confident Natural Balance will continue to provide pet parents and pets alike with the high quality formulas that they have come to expect from the brand. Natural Balance remains committed to the promise of using only the highest-quality ingredients in our products, and Del Monte Foods stands behind that commitment.

 

Will this merger impact where I can buy NB for my pet?

No, You can still find Natural Balance products in the same stores you have enjoyed buying it. We remain committed to the strong stores that have been dedicated to the proven Natural Balance products. To find a store near you, please go to our retail locator.

 

Natural Balance is known for its safety testing. Will Del Monte continue to test for the nine contaminants?

Yes, Natural Balance will continue with its robust “Buy with Confidence” program. The folks at Del Monte Foods are pet parents too, and safety is also their number one priority. Natural Balance pet foods will maintain the same thorough testing process and you can continue to “Buy with Confidence.” For more information on this program, please click here.

 

Do you offer a Frequent Buyer Program?

Yes. Our Natural Balance Loyalty Program is a Buy 12 Get 1 Free Program directly through participating independent retailers. Your participating store will issue you an NB Loyalty envelope with which they store your UPC’s from the bags of dry food that you purchase. Once you get to your 12th purchase, your next purchase is free.

Guidelines for the program are as follows:

• To qualify, all twelve purchases must be the same size. E.g. 10lb bags

• It is okay to rotate formulas, as long as the bags are the same size.

• For dog products, bag sizes of 10lbs or larger qualify.

• For cat products, bag sizes of 5/6lbs or larger qualify.

• The envelope must include the 13th Proof-of-Purchase (from the free bag) when it is sent in for redemption by your store.

• The envelopes must be redeemed within 14 months of the initial purchase.

• All of the purchases must be made through the same retailer who issued you the envelope.

 

What is your 100% Satisfaction Guarantee?

We know that one type of food won't work for all animals, so we keep working to give you the best possible choices in every category. If for any reason you are not satisfied, simply bring your receipt and unused portion back to the place of purchase for a full refund or exchange.

 

Why is Taurine in your dog food? Isn't it just for cats?

New studies have shown that extra Taurine is imperative for Cardiovascular Health in dogs, especially in Large and Giant Breeds. Natural Balance® has always added Taurine to our Ultra Premium Dog Food.

Dilated Cardiomyopathy (DCM) is one of the most common acquired cardiovascular diseases in dogs. In cats, a diet deficient in taurine clearly results in DCM, but in dogs, the need for dietary taurine has not been generally recognized because dogs are known to be able to synthesize taurine from the sulfur amino acids cysteine and methionine.


 

Why does my kibble vary in color?

Natural Balance pet foods contain a large variety of meats and vegetables, all of which are given to natural color variations. For example, there are many varieties of potatoes including the Russet Burbank (long russet), the White rose, Katahdin and Red Pontiac. The color of their skin ranges from bright orange, creamy yellow to white, off white, buff color and red. (we use the whole potato since the skins are rich in vitamins, minerals, trace elements and they provide a natural source of fiber)

Furthermore, the color of many vegetables depends on the geographic area in which they are grown and the method of harvesting. The same varieties of vegetables grown in Idaho, Maine, California or Washington will vary in color.

The color of meat also can and does vary greatly. All of us are quite familiar with the difference in “white” and “dark” portions of turkey. This color difference also holds true for meat from mammals.

One of the easiest ways to overcome the problem of color variations is to include color stabilizing chemicals and/or, more commonly used, is the addition of a dye to mask the natural variations. Using dyes does insure that the product has the same cosmetic appearance from batch to batch regardless of the color of the actual ingredients, but is there a benefit?

While coloring agents are thought not to pose a health hazard, we at Natural Balance feel that there is absolutely no reason to include these dyes or chemicals in any of our products. Edith van Marthens DVM


What do you mean when you say your foods are 'naturally preserved with mixed tocopherols, source of Vitamin E'?

Vitamin E (tocopherols) is actually a family of compounds, and based on their chemical structure they are known as alpha, beta, delta, and gamma Vitamin E. Vitamin E can not be produced by humans, cats, dogs, etc. thus it must come from dietary sources. The term "mixed tocopherols" indicates that all of the essential components of the Vitamin E group are present. Without all of them, the health of the animal would be in great danger, and many nutritionally caused deficiencies would be apparent in a relative short time. Edith van Marthens DVM


How is your food for All Life Stages? How do you know puppies are getting what they need?

In Nature, your pets would not have the choice of puppy or kitten formulas; they would simply live on a diet of mostly meat and and some grain. In a natural free environment, animals instinctively eat more or less, depending on their age and activity level. Puppies will require a higher caloric intake than an adult, therefore we suggest feeding puppies, up to 6 months of age, two or three times a day. Natural Balance Products are scientifically formulated to provide  complete and balanced nutrition for all stages of your pet's life. We recommend that you do not add vitamins, minerals or any other supplements, except upon the advice of a veterinarian.

 

How much food should I feed to my puppy?

Because puppies are growing quickly their bodies need extra nourishment. All Natural Balance formulas provide the ingredients essential for strong growth and long-term health management. To determine the appropriate amount, use the adult daily serving suggestion for your puppy’s current weight and double the feeding amount suggested. For puppies six months and younger, we recommend splitting the daily amount into three meals per day.  As your puppy gets closer to their adult size, their energy requirement will decrease, at which point you can adjust their daily feeding amounts accordingly.


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