We believe We believe in

100% Satisfaction

We know that one type of food won't work for all pets, which is why we keep working to offer the best choices in each category. We want you and your pet to be completely satisfied with our products. If you’re not happy, our Veterinary Technicians can help you find a formula that’s exactly right.

Quality seal
100% Satisfaction
100% Satisfaction

What to do if you’re not 100% satisfied

Get in touch! We’re here to help you and your pet find a formula that’s exactly right. And if you’re still not completely happy, we make getting a refund as simple as it should be.

Bring your receipt and uneaten portion back to the place of purchase

Receive your refund or exchange

It’s really that easy. But if you need further assistance, contact us.

Tell us what you think

Does your pet love Natural Balance? We’d love to hear your story. And we’d love to hear if your pet didn’t love the food, too. That way, we can always keep improving.

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We believe in Natural Balance

Gabriel and Volt

Gabriel & Volt

Marshall and Charlotte

Marshall & Charlotte

Jennifer, Quigly and Riley

Jennifer, Quiggley & Riley

Chantel and Bella

Chantel & Bella

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