What to do if you’re not 100% satisfied
Get in touch! We’re here to help you and your pet find a formula that’s exactly right. And if you’re still not completely happy, we make getting a refund as simple as it should be.
Bring your receipt and uneaten portion back to the place of purchase
Receive your refund or exchange
It’s really that easy. But if you need further assistance, contact us.
Tell us what you think
Does your pet love Natural Balance? We’d love to hear your story. And we’d love to hear if your pet didn’t love the food, too. That way, we can always keep improving.